Assessing the benefits of the integration of location information in e-Government

Abstract:

Over the past years more and more geospatial data have been made readily accessible for different user communities as part of government efforts to set-up Spatial Data Infrastructures. As a result users from different sectors can search, find and bind spatial information and combine it with their own data resources and applications. However, too often, spatial data applications and services remain organised as separate silos, not well integrated in the business processes they are supposed to support.

The European Union Location Framework (EULF), as part of the Interoperability Solutions for European Public Administrations (ISA) Programme of the EU (EC-DG DIGIT), aims to improve the integration of location information in e-Government processes through a better policy and strategy alignment, and through the improved legal, organisational, semantic and technical interoperability of data and systems. The EULF seeks to enhance interactions between Governments, Businesses and Citizens with location information and location enabled services and to make them part of the more generic ICT infrastructures of public administrations.

One of the challenges that arise in this context is to describe, estimate or measure the benefits and added value of this integration of location information in e-Government. In the context of the EULF several existing approaches to assess the benefits of spatially enabled services and applications in e-Government have been studied. Two examples will be presented, one from Denmark, the other from Abu Dhabi. Both served as input to the approach developed for the EULF. A concrete case to estimate benefits at service and process level will be given with the aim to respond questions such as “which indicators can be used and how to measure them”, “how can process owners collect the necessary information”, “how to solve the benefits attribute question” and “how to extrapolate findings from one level of analysis to another”?